At Sukaina N Fatima, we want you to love every purchase. If you’re not completely satisfied, our flexible return policy ensures a smooth experience.

1. Return Eligibility

1. Accepted Within: 7 days of delivery
2. Condition: Unworn, unwashed with original tags & packaging
3. Included: Original receipt/proof of purchase

 

❌ Non-Returnable Items:

1. Bridal wear & customized outfits

2. Sale/clearance items

3. Stitched-to-order garments

2. How to Initiate a Return

1. Contact Us: Email cs@sukainanfatima.com or WhatsApp +92 324 3664299 within 7 days
2. Provide: Order number, photos of item, reason for return
3. Approval: We’ll email a return authorization within 24 hours

3. Return Process

For Lahore Customers:

• Free pickup from your address

• In-store returns at Azam Cloth Market

Other Pakistan Cities:

• Ship via M&P, TCS/Leopards (customer pays return shipping)

• Must use our approved return shipping method

International Returns:

• Customer responsible for return shipping & customs

4. Refund Timeline

• Processing Time: 5-7 business days after receiving returned item
• Method: Original payment mode (Cards, JazzCash, etc.)

5. Exchanges

• Available For: Size exchanges (subject to availability)
• Timeframe: Must be requested within 7 days

6. Damaged/Defective Items

1. Report Within: 48 hours of delivery
2. Required: Clear photos of damage
3. Solution: Free replacement or full refund